Customer Testimonials
Max Hyatt. My 2025 F250 was having some minor issues with the screen. He and his team attacked the problem. He is very knowledgeable and friendly. I never felt rushed or belittled because of my lack of knowledge. I look for him every time I come for service.
Had a great experience purchasing my new Bronco! Harold was fantastic throughout the entire process, keeping me informed and updated every step of the way, from ordering to delivery. Kevin made the financing and paperwork process quick and easy. Really appreciate both of them for making the whole experience so smooth and enjoyable!
Whit helped us inspect our older car. He was very helpful and assisted us in replacing the brakes and windshield at a great price. We definitely recommend the service from Ken Garff Ford.
So helpful and kept me in the loop during the whole repair!
Excellent experience here with my friend frank!! He help me to get the best deal and respond all my questions and needs!!, if you need help getting a new car frank is the man!, 100% recommend
Max was outstanding!
My go to Ford parts dealer.
Amazing first experience at Ken Garff American Fork!
On 10/22/2026, I brought my 2014 Honda Civic in for an oil change, and from the start, Mr. Casey Johnson at the service desk made me feel genuinely welcome and valued. He's such a warm-hearted, friendly, and professional young man! He quickly helped me schedule an appointment for the next day.
On the 2nd day, I arrived late for my appointment and worried about making my Front Runner train on time after the oil change. But Casey didn't hesitate to help! He ran the extra mile to make sure my oil change ... Read More Google - Oct 23, 2026
Great experience. Good communication. They picked up my car for service and dropped it back off.
I was very impressed by the customer service that Ken garff ford provided! They dealt with the warranty company way better than I could have Max and Casey were very informative on the repairs and the cost. They told me a price and it was exactly the same when I came to pick it up! No hidden fees!
I have purchased 2 trucks now from Ken garff ford. Both times the experience was very organized and transparent. This last time working with Nate was awesome. Got an awesome deal on a great truck, very fair on my trade in. Buying a car is fun but the paperwork and negotiating can be terrible. These guys make it as simple as possible and the truck is amazing.
Every person at this dealership are great. Probably the best experience ever buying a vehicle.
I brought my 2025 Ford Maverick in because of a battery issue, and Max did an outstanding job. He really took ownership of the situation and kept me updated in real time throughout the entire process. As a company, we truly appreciate this level of customer service. It was a great experience, and we will definitely continue doing business with Ken Garff Ford. Thank you, Max!
Thank you to the service team at Ken Garff Ford, AF. Was having an issue with my F150 and their team really took the time to dive in and do everything they could to make sure it was running right. They were patient and informative about what was being done to address my concerns. One of the best service centers I've been to. You can rest assured that this crew is gonna take care of your vehicle while treating you like a customer they care about.
Harold is by far the best salesman I have ever worked with. Very patient and easy to work with. Highly recommend asking for him when going to look at a car here.
Max was incredible. Great service writer. I’ve always been pleased with my experience at Ken Garff Ford in American fork
Had a phenomenal experience leasing a new expedition. Caesar and the service team went above and beyond. It was a surprise for my wife and he went out of their way to make it a phenomenal experience .
Overall, great experience! Max in the Service department is great!
Ken garff in American Fork showed me such kindness in my process of finding my vehicle. They showed patients in everything they could do to help me choose the right vehicle and I’m grateful for their service and helping me. Joel ,Kevin, and Kris thank you!
Customer service was just as good as others described. I had issues with my cam phasers and this location did amazing, took them only 2 days to fix, they updated me daily on what was going on and any other potential issues with my truck. Max Hyatt was the one to help me directly. Amazing employee and is great at what he does.
Amazing place
Parts department very fast and efficient. Thanks
Good customer service , quick to answer issues and don’t try to upscale me
Service is top notch! I only deal with Max and he ensures that everything I may need is up-to-date - very professional. The mechanics have all been the best as well. Two thumbs up!
Great service from everyone at the dealership especially the service department.
Nate was extremely helpful and made my car buying experience pleasurable even though I was terrified.
Max in service was super nice and helpful.
Max was awesome to work with. He went the extra mile to make sure that we were taken care of. Great communication throughout the entire process while our vehicle was in for service.
Great, Max in the service department went above and beyond to get my Expedition tremor back on the road as soon as possible. I cannot recommend working with Max enough.
Bought a CAMARO ZL1! Absolutely Love the Car.
Service was great. Advantage Care Program is excellent! They took great care of me and truck!
Great customer service with a simple and direct purchase process
Still a great place to get service or repairs done! Friendly Service Advisors like Curtis, Max, and Whit! They’ll tell you straight. I trust them!
We had a great experience working with Ken Garff Ford in American Fork! Buying a car can be a big decision, and sometimes it takes a little time to make sure you’re making the right choice. Everyone we worked with was incredibly kind, patient, and understanding throughout the entire process.
They took the time to talk through everything with us, answer our questions, and never made us feel rushed or pressured while we figured out what worked best for our family. I really appreciated how helpful and accommodating they were through it all.
Overall, I truly enjoyed working with ... Read More Facebook - Sep 22, 2026
We had a great experience working with Ken Garff Ford in American Fork! Buying a car can be a big decision, and sometimes it takes a little time to make sure you’re making the right choice. Everyone we worked with was incredibly kind, patient, and understanding throughout the entire process.
They took the time to talk through everything with us, answer our questions, and never made us feel rushed or pressured while we figured out what worked best for our family. I really appreciated how helpful and accommodating they were through it all.
Overall, I truly enjoyed working with ... Read More Google - Sep 22, 2026
I came in with a bit of a headache of a situation involving my forward collision system and some concerns with driver safety features, and Max was great to work with through all of it. His communication really stood out, he kept me updated, explained what was going on, and made sure I was never left wondering what was happening with my vehicle.
I came in frustrated and concerned about the issues I was having, but by the time everything was taken care of, I left feeling confident in my vehicle and really good about my decision to purchase it. ... Read More Google - Sep 21, 2026
Kellen and Nate took great care of us. They worked to find the right truck for me.
I recently purchased a 2026 Ford Bronco Sport Badlands from Ken Garff American Fork and was treated exceptionally well throughout the entire process.
Frank Serassio provided excellent follow-up and communication, was professional throughout the negotiation, and helped make the pricing very competitive. The transportation bonus was an unexpected and appreciated gesture that really demonstrated their commitment to earning my business and loyalty.
Rhett Meriweather was polite, welcoming, and business-like. I especially appreciated that he was not overly pushy about extended warranties or additional products.
Overall, this was an excellent buying experience. I would highly recommend Ken Garff American Fork to anyone ... Read More Google - Sep 19, 2026
I had warranty service work on my truck. Matt did a fantastic job keeping me updated and got the work completed in 1 day... thanks!
Service team over here is top-notch! They always take care of me and our friendly, personal and professional. Highly recommend them. They will take care of you! Thanks Team!
Whit in service is the BEST.
Very nice staff they were very friendly and helpful. Very nice waiting area with lots of places to sit kept me updated on process with my vehicle and explain everything it may need to have done.
I have appreciated the willingness of this place to call and work with my warranty service. I have also had multiple visits for different issues that were negotiated on my behalf with the third party warranty. I also appreciate the Uber and vehicle drop off service. Whit has been my main contact and Alex while Whit was out of office. Both were great to work with.
Ethan in the parts department is a diamond in the rough! He has helped me keep my sanity on this 6r80 I'm dealing with. Thank you Ethan, you deserve a raise!!
Great service. I appreciate the valet service so that I could continue working while you guys worked on my vehicle. Parts department helped me with some items identified during the inspection
I appreciated the work done on my vehicle however, Even though they did a Free Courtesy car wash ... It left white water spots all over my F-150 truck. I think other car wash places must use soft water to eliminate that problem. It would be appreciated if this problem could be corrected. 🤨
Amber was great. Appreciated and enjoyed her professionalism. Rhett was also very helpful. Would shop again.
Joel and Kevin are the absolute best!! By far the best experience I’ve ever had buying from a dealer!! I highly recommend checking these guys out!!
I had the best experience. Everyone was so helpful and answered all my questions. Such great service! And I got the vehicle I really wanted!!
Love the new pick up and delivery service. Will recommend of course to other. Thank you
The dealer took care of my needs as requested with no issues. I will return for future services.
Ken Garff always takes great care of our vehicles! They offer accurate work and very professional customer service.
Extremely slow service. Service advisor was kind of an arrogant perk. Didn't offer to clean my truck after they had it for almost a month.
Amazing service. Super reliable. Figured out how to find and finance the Bronco I wanted. Kris is the man I go to every time I need a new vehicle
Great service and friendly staff! They went the extra Mile to make my service comfortable.
Max es un excelente miembro de Ford en el área de servicio, es respetuoso, amable y responsable, al igual César Ortiz también es una exelente persona los recomiendo al 100%! Muchas gracias por su servicio!😉
My service Representative was Curtis Gunby. He helped me with everything. He’s amazing. He answered every question and made sure I was taken care of.
Excellent experience! John Boot was fantastic and very helpful. Did all that he promised and more. Thanks to him I am driving the truck I always wanted!
Thank you for making the process so easy. Paula was great to work with. Very happy with my new vehicle.
The pick up se vice is awesome to work with. They let you know when on the way. When things are completed. When they are in the way back. Easy peasy.
Ken Garff Ford has provided great service for me. They have fixed problems before they become a problem. Staff are very friendly and helpful. And above all they are honest.
I have went to several dealership and not one had good customer service. Ken Garf really did listen and kept professional with customer service. They do really listen to the customer. I got the vehicle I need and enjoying the ride. Thank you Ken Garf
Hayden from the service department has handled my car. I'm blown away how good the service has been. I changed my request a few times and he has it planed out to the second. And I've just been texting him absolute GOAT
I haven't interacted with them a lot but I'm very pleased with the truck that I bought from them 6 years ago as well as how easy they made it to get warranty work done on my truck. The valet service was so convenient.
The seller and finance guy were amazing and answered all of our questions and concerns.
Quick turnaround but cost too much for a small job. I would still recommend them.
I’m absolutely happy with the work and honesty of the team at Ken Garff Ford in American Fork
I want to tank Matt for his hard work and for explaining everything with detail and taking extra time to help me to understand the process of the work.
He’s very respectful and professional.
I absolutely recommend to go and get your maintenance services in there.
You can get cheaper in other places but you’ll get what I got half job so, I was doing my oil and filter changes in other places and I payed for everything but ... Read More DealerRater - Aug 27, 2026
Online Appointment made, Dropped vehicle off 4 hours early, Service Reception was prompt and very understanding. Dropped off on a Tuesday morning and vehicle was ready by Thursday late morning. Vehicle repair was done correctly.
Very helpful to work with issues and changes to my truck. Another satisfied customer here.
Mechanics and Service writer Jared is great they bend over backwards for you. they even will make a car possible for you if there takes longer.
The service is always good. If I need a oil change they will check inside and outside of the vehicle. Jared is always great to work with.
Hayden was great.. Very friendly and knowledgeable. I dropped off my car, and got it back right when they said it would be done. Highly recommend.
I loved working with this dealership. They had great communication and got everything done in a timely manner.
Quick service, good communication from the service department. Only criticism is that the truck sat out during a rain storm. It would have been nice to have a quick wash before giving it back but maybe they don’t do that anymore
Very happy with the dealership they helps a lot I recommend 100% the salesman is the best ask for Rich
Great job with the work, everyone was nice and communicated clearly. Only negative was it took a long time to do an oil change.
Ken Garff Ford takes care of you. Had some repairs after sales they got me in quick and resolved my issues. Great experience all around.
Had a good experience will be back with any issues. Max was great and had good communication.
Had a transfer case replacement needed. Parts had to come from Tennessee. Stars aligned and vehicle was done much sooner than expected. Took it on a road trip immediately and works great.
Service representatives were very professional but when I picked up my truck it was dirty inside and the person who drove it out was rude. Tossed my keys and walked off.
Matt was helpful in identifying the recalls relevant to .my F-150. He gave me an option to wait, return when the work was completed or provide a ride home to wait at no cost. I chose to wait. He gave me an estimated wait time. It turned out to be reasonably close. The paperwork was simple and I was on my way.
Ken Garff Ford they were very helpful, and good by giving us chance and opportunity to have a car with no hassle
Amber reached out to me once she realized I was pre-approved through capital one. She sent me a link to look at their inventory of the vehicles that I was interested in. She was quick and efficient. The whole process probably took about an hour and I was out of that place with a new vehicle.
Savannah is great, she’s the only one I’ll work with when it comes to helping me with my vehicle
My service was done very fast and I was informed about my vehicle throughout the process.
I get great service everytime I cone in. The employees are always attentive, kind and very helpful.
Melody was our Sales Manager and she was phenomenal. Plus Rhett helped with Financing and they made the perfect tean
Matt was great, I could tell he cared. Made for a much much better experience .
Jared is an excellent serviceman to work with. His attention to detail is outstanding. I would work with him again.
I always have a positive experience with this dealer and they continue to improve my experience.
We buy all our vehicles from Ken Garff. Sales and service are great. Becca in service is the best service advisor I’ve ever worked with.
Good dealership, and good work. They need improvement on their phone system, on-line tools, and communication.
Very professional. They were able to locate a problem with my car which was still under warranty. They are making sure that they fix the correct problem. Happy with their service and extra effort.
This is a top notch service dept. prompt answering of the phone. A reminder of appt . took care to listen and even did a recall while my f150 was in there.
I had a wonderful experience with this dealership. They were efficient in getting our van fixed quickly and kind during the process.
Jarred and the crew always do a great job. They are always very helpful and nice to deal with👍👍👍👍👍