Customer Testimonials
Jared is an excellent serviceman to work with. His attention to detail is outstanding. I would work with him again.
I always have a positive experience with this dealer and they continue to improve my experience.
We buy all our vehicles from Ken Garff. Sales and service are great. Becca in service is the best service advisor I’ve ever worked with.
Good dealership, and good work. They need improvement on their phone system, on-line tools, and communication.
Very professional. They were able to locate a problem with my car which was still under warranty. They are making sure that they fix the correct problem. Happy with their service and extra effort.
This is a top notch service dept. prompt answering of the phone. A reminder of appt . took care to listen and even did a recall while my f150 was in there.
I had a wonderful experience with this dealership. They were efficient in getting our van fixed quickly and kind during the process.
Jarred and the crew always do a great job. They are always very helpful and nice to deal with👍👍👍👍👍
This is a very professionally run dealership with several check-in desks or stations. They arranged for rides home and pick ups. You can monitor the repair progress on line. The representatives we courteous and knowledgeable.
Very polite, professional and helpful. The experience was painless and quick. I appreciate how everyone treated me
They’re easy to work with and the customer service has always been very good to follow up the service.
Rich was great and very helpful with picking out my car. Went on a test drive and he was knowledgeable and did a great job.
The service folks are great to work with. Friendly and knowledgeable. The only thing that can be a struggle is getting in touch with a human when you are trying to figure out what to schedule for. Otherwise if it is just basic service like an oil change working with the online scheduling is super simple.
Called service, problem was solved. Excellent response. This 15 w0rd minimum is silly. Checking out.
My wife and I bought a new F-150 two days ago. Amber Laursen and Ricky Chastain were both Smart, Knowledgeable, and professional. Straight shooters, no silly stuff. Loved working with them. The vibe in this dealership is friendly and helpful. Looking forward to this relationship long-term. Thanks Ken Garff Team
Your system of emailing when work is done and to pick up vehicle is not correct & sucks!
Whit (service manager) is fantastic to work with. Navigated entire warranty process and advocated for me. Techs are knowledgeable and thorough. I trust them with the most complicated repairs and drive past two other Ford dealers to get to this service center.
The service center is very customer centric and always looking for ways to make customers feel appreciated.
Very happy with Amber and Kellen ( sales)Very professional, a credit to the industry. They found my wife the perfect car. If you love your wife go see Amber and Kellen. - Jason Frampton
These guys communicated exactly what was happening and made the process easy from drop off to pick up.
I really like using their service department. They’ve been great to work with and always keep me updated on everything that is happening. I also enjoy the tracker that shows you what’s happening and price breakdown. The face to face service is always friendly as well!
Garff has always been professional and helpful for all our vehicle needs. We ordered a custom F350 pickup this spring, and took delivery this last week. Everything went smoothly, and I recommend them over the other dealerships in Utah for fair pricing and professionalism. Others seem to have less knowledgeable people doing sales, and can rarely answer even simple questions in some cases.
Excellent service from Savannah and Lindsay just as always from the two of them. They are awesome .
On price, it was fast and easy. What was presented on the web was accurate to the final price at the dealership. Everything worked well, although the actual final processing and checkout took quite some time. However, the salesman established from the outset that that would be the case, so he managed expectations well.
Becca Brown was great to work with, on a A/C issue I was having with my F150.
I've always been very happy, have bought and serviced multiple cars here. My latest experience, however, wasn't good. They eliminated my vehicle from a longstanding prepaid service package and then misquoted me for the one time service by $40. They should have grandfathered vehicles into that package that had been getting it for many years. I will be seeking out other dealer offers for that service.
Great experience, super relaxing and non threatening. Great experience! Thank you guys I really appreciate it
Jarred is a great adviser and makes it so I keep coming back. Ken Garff does a great job
Savannah is always so prompt to reply for our request for appointments. I feel she communicates well with the techs as well as us.
This dealer is the best, i had serious heat problems and they were able to fix problem and get me back on the road.
Ken Garff American Fork Ford is a great choice for your service and auto purchase needs.
Very friendly and attentive. Addressed all problems and communicated well during the process. My service rep, Whit, was great to work with.
They did great explained things well and the wait time was less then expected all good things.
This dealership has always been very helpful in getting my truck serviced. Sometimes going above and beyond to get things right
They found the problem, ordered the parts required to fix it and replaced the defective part quickly.
The salesman was not pushy. He was. Helpful in our selection. He tried very hard to find the vehicle that we wanted and worked to get us a price we could deal with.
V e r y h e l p f u l a n d k i n d
Great communication. Good amenities. Fair estimates. They recommended several items that seemed appropriate for the age of the truck
I’ve been taking my truck to Ken Garff Ford for over ten years now and have always been very pleased with the work and the service.
It was a great experience overall. John Boot was a very fair salesperson, and I enjoyed the entire process with him.
Curtis was very helpful helping me get my truck fixed In a timely manner. I would recommend Ken garff ford.
It has the best service it work fast and the advisor are respectful I recommend it to my friends and family
The customer service people were great about explaining what was going to happen and when to expect my car. I love the complimentary uber shuttle service!
The process was very simple. I had issues with my car. I took it to the dealer. They checked it. They told me it's under warranty. Within three business days, the car was fixed and ready to go.
We had them perform an oil change and other simple repair. It was completed on time and the work was professionally performed.
Paula, César, and Kevin were all so amazing and attentive! They were so friendly and kind which made the process feel quick and easy! They deserve 5+ stars for their amazing service!
Whit in Service was beyond exceptional! He handled a very difficult situation with understanding, compassion and with a sense of respect in a very tough situation. He went above and beyond to make sure my truck was repaired in a timely manner and that it was up to my satisfaction! He stayed in communication the entire time! Whit is honestly the best service advisor I’ve ever dealt with!
Spencer the person that helped me was very thorough and polite. He communicated with me on exactly what was happening with my car.
Seems much better than they used to be. Not sure if they adjusted their scheduling or what, but it used to be painful to drop off and pick up, the last 2 times I’ve been it was seamless.
Curtis was very professional and nice to work with. I appreciate him taking his time to explain what needed to be done to my car and getting it fixed. All the updates he gave me set my mind at ease. I thank him very much and the dealership.
Very respectful of my time. Service was completed very well under the allotted time. They tried to upsell some other services but were not forceful and they respected my choices.
Ken Garff American Fork Ford treated us great and went above expectations it was worth the 200plus mile drive.
Jarred is always the best, keeps you informed, is very knowledgeable . Happy and a joy to talk with
Always professional, curious, and caring about my needs and timelines. Have recommended to family and friends!
Excellent customer service and the service was promised on time.. Service agent was professional and friendly.
Just needed emissions done on my car and they got me taken care of in 15 minutes and were super friendly!
Appointment was easy to make and requested repairs were timely. Thorough and informative video summary of potential future repair.
I have always had excellent service from this dealership and from the service department. Since I can’t see what takes place in the garage area, I have to assume they are preforming proper maintenance on my car. Two years ago I had problems with a Ford Dealership in Spanish Fork who claimed they had rotated the tires and changed the oil, etc but had not! They lost my business and I have told friends and family to avoid their dealership.
Great and excellent customer service. Courteous staff. Savannah is awesome, went above and beyond to ensure I was satisfied with the service rendered.
Ken Garff Ford has shown that they truly care about their customers. I’ve had 2 great experiences, one with sales and one with service. I used to go to LHM but when my lease was expiring last year and I wanted to purchase the vehicle LHM gave me the run around for days. I realize they don’t get much for facilitating a lease buyout and it was evident no one wanted to waste their time with me. One call to Ken Garff and they said come on in. No hassle and they were more than happy to help. This ... Read More DealerRater - Feb 4, 2023
I made an appointment, got there and the information given was incorrect. They made up for it by expediting what I needed to avoid multiple trips. So they performed well at the end. Car was return dirty because it snowed a lot. I wish the would have gobe the extra mile to clean it a little.
They were efficient and thorough. I’ve asked three times to fix the dangeling cover over the oil pan but it still isn’t fixed.
Always. trust Ken Garff Ford. I have been buying and servicing my trucks there for 20 years. They are always willing to make sure I get what I need and that my truck is in top shape.
There are times in life you are happy you are on the other side of the experience.
48 days my car was out of service. A newer car (32k miles) water pump went out, manufacturer defect. Cannot tell you the amount of lies that came out of the dealers mouth but 2 weeks ago I was fed-up. Zero offer of a loaner car, reimbursement for a rental etc.
Another dealer ordered me the part and I couriered it to my dealer to be told they "couldn't" use the factory sealed part cause it was "my part". The &... Read More DealerRater - Dec 11, 2022
Great attention to detail from service team and excellent quality of work. Service leader was very experienced and helpful.
I took my car in for a couple of factory recalls. They were great to work with. Got me in and out all things considered really quick. Would highly recommend them.
I’m glad I reached out to this dealership for my service needs. The service department was very helpful and my vehicle fixed in record time. Great job!
Curtis helped me with my extensive list of requests, including ending the service early when an emergency came in. Thank you Curtis!