Customer Testimonials
Always professional, curious, and caring about my needs and timelines. Have recommended to family and friends!
Excellent customer service and the service was promised on time.. Service agent was professional and friendly.
Just needed emissions done on my car and they got me taken care of in 15 minutes and were super friendly!
Appointment was easy to make and requested repairs were timely. Thorough and informative video summary of potential future repair.
I have always had excellent service from this dealership and from the service department. Since I can’t see what takes place in the garage area, I have to assume they are preforming proper maintenance on my car. Two years ago I had problems with a Ford Dealership in Spanish Fork who claimed they had rotated the tires and changed the oil, etc but had not! They lost my business and I have told friends and family to avoid their dealership.
Great and excellent customer service. Courteous staff. Savannah is awesome, went above and beyond to ensure I was satisfied with the service rendered.
Ken Garff Ford has shown that they truly care about their customers. I’ve had 2 great experiences, one with sales and one with service. I used to go to LHM but when my lease was expiring last year and I wanted to purchase the vehicle LHM gave me the run around for days. I realize they don’t get much for facilitating a lease buyout and it was evident no one wanted to waste their time with me. One call to Ken Garff and they said come on in. No hassle and they were more than happy to help. This ...
I made an appointment, got there and the information given was incorrect. They made up for it by expediting what I needed to avoid multiple trips. So they performed well at the end. Car was return dirty because it snowed a lot. I wish the would have gobe the extra mile to clean it a little.
They were efficient and thorough. I’ve asked three times to fix the dangeling cover over the oil pan but it still isn’t fixed.
Always. trust Ken Garff Ford. I have been buying and servicing my trucks there for 20 years. They are always willing to make sure I get what I need and that my truck is in top shape.
There are times in life you are happy you are on the other side of the experience. 48 days my car was out of service. A newer car (32k miles) water pump went out, manufacturer defect. Cannot tell you the amount of lies that came out of the dealers mouth but 2 weeks ago I was fed-up. Zero offer of a loaner car, reimbursement for a rental etc. Another dealer ordered me the part and I couriered it to my dealer to be told they "couldn't" use the factory sealed part cause it was "my part". The &...
Great attention to detail from service team and excellent quality of work. Service leader was very experienced and helpful.
I took my car in for a couple of factory recalls. They were great to work with. Got me in and out all things considered really quick. Would highly recommend them.
I’m glad I reached out to this dealership for my service needs. The service department was very helpful and my vehicle fixed in record time. Great job!
Curtis helped me with my extensive list of requests, including ending the service early when an emergency came in. Thank you Curtis!
Had a long wait and it seemed that all the workers were just standing around. Finally got someone to help me after 5-10 minutes of standing there. Person checking me in wasn’t friendly. Straight to the point. If I wasn’t getting recalls done I would have taken my business elsewhere. Asking him if I needed to take my car seat out so no one else would touch it he said that probably wasn’t necessary. When I got my car back car seats had been moved and not buckled back it correctly. Not sure if they were just ...
Very professional, thorough, as well as fast. Friendly staff and I was kept informed of what was needed. No effort to push work not needed. Reasonable prices for services provided. Will continue using Ken Garff.
I have worked with a lot of Accessory guy and Bill is the best. He know his stuff, learned more about rims and tires that made me feel good about getting the right mix. Who ever is Bills boss he needs a raise😀.
Professional and kind helpful.... Comfortable waiting room everything was great.. No hidden charges up front And the pop machine worked
Very professional and helpful and always treated me well the call in to get an appointment is pretty tough
Ken Garff Ford in American Fork is the best!!! The Service Department is very helpful and they all go to the extra mile to keep you informed on your vehicle status. Jarred is one of the best Service Writers I have ever worked with! Everyone in this dealership is so friendly and awesome. Karen was there to charge my dead cell phone! She is always so cheerful! This is the best dealership ever! I love to go in to see all my new friends!!! They all go above and beyond! Debbie is awesome in finance!!! I love to go visit ...
It was quick and easy to check in and wait for my truck to get serviced. The facility was clean and comfortable.
Worked with Spencer Shelton. Very professional and pleasant to work with worked me in to get my oil changed. Have a trip coming soon
Explains everything in detail and keeps you informed on the service of your vehicle as they work on it. Very efficient and completes the work perfectly.
So great to work with. Very accommodating and friendly. Take care of all our car needs.
The service department is top notch, trust them completely with my vehicle, I will never take it anywhere else.
Excellant and efficient service! They were quick and detailed. Worth passing other dealerships to get to these guys.
Great service, they toke care of wife with no problems. Always like the car wash there.
We are heading to Washington for my wife’s doctor appointment. Engine check light comes on and truck loses power. Pull into Ken Graffiti ford on. Friday morning hoping for a miracle so we can make the appointment. Kallen Fisks checks the computer code says catalictit converter blocked. Tell him my story how we really need to get Washington. He says if part in stock I will have you back on the road today. Man kept his word and I can’t thank him and your service department enough.
Super fast getting me through the financing of my car, I couldn't believe it. Such a better experience than other places that I've dealt with. Thank you Ken Garff American Fork! Slade
They were able to get me on the schedule next day. Kept me informed during the repair. No surprises.
Easy peasy. John Goodman is amazing!!! Checked in, got my car serviced to perfection, checked out. A very happy customer!!!
This visit was for a recall, it was very quick and extremely easy. Thank you
Excellent customer service and excellent work on my pickup truck. Love the on-site vehicle registration desk.
Excellent service every time. Accommodating and knowledgeable. Last appointment was exceptional and well timed. Five stars!
John Goodman was very professional, answered my questions and provided amazing service! Thank you John!!!
Nikolas was my service representative. I explained that I had a service engine light come on. He said they would take a look, but that the diagnostic would be $99. When they checked out my truck, the light was no longer on. He said they still ran the diagnostic but nothing came up. And he didn’t charge me the $99. I thought he was a good rep who was genuinely courteous. I think I would go back to this dealership specifically because of his manner.
Great service well done it was done quick, Thanks for getting it done so quick
I just moved to Utah and I have to say.. it is a night and day difference … this was a very pleasant experience. They’re so organized and helpful. Curtis was wonderful from start to finish! I came in for an oil change, they sent me a vide of my car’s inspection while I’m waiting for my car… wow
Had an early morning appointment; 7:15 am. Pulled up to the Service bay at 7:06 am, a car was pulled into the bay by the service people just as I arrived. I then waited just over 10 minutes before I walked into the Service reception area, I was told to wait for someone to come out. It was 7:19 am when someone invited me back in to begin my service. There were many employees in the Reception and service bay the entire time. With that said, when I was serviced the service was exceptional. From start to finish I was kept informed and treated ...
Very pleasant to work with got the job done fast and on time like they promised
Great job. Because of illnesses it took too long. Hope things change in future. Good luck.
So far so good. The work they have done seems to be satisfactory. If it stands the Ted of time I will be happy.
Caden was great to work with. He was prompt, kind, friendly and transparent. I wouldn't hesitate to recommend him.
Service personnel were very professional and friendly. The service took considerably longer than originally anticipated. However, the work was done well and I would recommend the dealership to others.
Great service. They are quick and through while. I like the final report they give you about other things in your vehicle that will be needing attention.
Really friendly dealership. They were helpful with my needs, answered all my questions and helped me find the right vehicle. First time buyer from this dealership.
Just had my rear end rebuilt and Nick was helpful, friendly and easy to reach with additional questions I had.
F250 broke down while on trip to Utah. Dealer gave my repair priority and had me on my way quickly.
Taylor was excellent. Service was done on time which I appreciated. Price was ok. Online appointment was easy to use.
Arrived before appointment time and was taken right in and completed fast with no problems
I love going to this dealership as they are always fair and honest. My truck is always serviced properly I drive 75 minutes to get proper services on my truck. Thank you
Very helpful and friendly. Went over and beyond to make sure my needs and concerns were met
Started work before the service appointment time. Finished quickly and provided a video report on the inspection
Very attentive and took time to understand my needs. Made my experience a good one.
Ken Garff is amazing. My daughters fiancé purchased his 2nd car from them, and it had unexpected problems. The company from the CEO to the managers to the service personal all stood behind us and made sure we were properly taken care of. For the whole company, the words "they have our back" was completely true. What stood out is that they absolutely care about their customer base. 10 stars if I could. You can trust your transportation needs to this company knowing that they know customers are number one.
Awesome! Way better than lhmiller Ford draper. Thoroughly diagnosed and replaced as expected. Timeline was appropriate as well. Jarred was fantastic
It all happened so quickly. I got my car back a day earlier than I was supposed to. Something was lose in my car when I left and I came right back and they had it tight and I was back on the road if 15 minutes.
Fast, convenient and very honest. Prices are very competitive. I have been using this dealer for 6 years and won’t go anywhere else.
They seem to be very conscientious and caring I will continue to use them
I had to wait a week for an appointment. That is ridiculous for an oil change. It took over 2 hours for the service. Thank you
Never had a problem with Ken Garff Ford in American Fork. Keen to understand and perform quality work. Good people to work with. Clean facility. Adding Uber as an option to get to and from the dealership is a great move.
Quick and easy. Great communication. Easy to make an appointment and was reminded when your appointment was coming up soon. Fountain drinks or coffee in the waiting area.
Super kind, very efficient! They always do the best job. They don’t overcharge or recommend work that’s not needed. Always will do business with Ken Garff Ford in American Fork!
Excellent service. Recommend getting some refreshments. Fix the drink machine I appreciate the video feedback. I am trying to get to 25 words. Thank you much appreciated
Everyone that I worked with at the dealership was efficient, Courteous and explained actions in a understandable fashion. Christopher in the service department was very helpful and was able to track down some information from the dealership where I purchased the car 15 years ago.
I was well taken care of at Ken Garff Ford in American Fork when I brought my F-150 in for service. While I was waiting, I received a video of the service the Tech was performing on my vehicle. It was great that I could see the areas he was checking and he was very professional about explaining the procedures he needed to correct.
Everyone who helped me was nice and they got everything I needed done pretty fast and they gave me all the information I needed. Definitely going back.
My experience getting my F-150 warranty work done was excellent. They are my favorite dealer in the state. I take all my vehicles to them, I trust them the most.
John Goodman provided Excellent customer service. John kept me up to date on progress and also went above and beyond by providing pricing on new tires.
Taylor in service always goes above and beyond making sure I’m taken care of! It’s nice when someone actually cares about the work they do these days!
Easy and seamless experience. My wife loves the vehicle and we appreciated the time and effort Shelton and the team gave in making sure we were comfortable
Was pleased with the service and treatment received. Gary and the staff were friendly and provide updates and progress on the repair of the vehicle.