Customer Testimonials
Very nice staff they were very friendly and helpful. Very nice waiting area with lots of places to sit kept me updated on process with my vehicle and explain everything it may need to have done.
I have appreciated the willingness of this place to call and work with my warranty service. I have also had multiple visits for different issues that were negotiated on my behalf with the third party warranty. I also appreciate the Uber and vehicle drop off service. Whit has been my main contact and Alex while Whit was out of office. Both were great to work with.
Great service. I appreciate the valet service so that I could continue working while you guys worked on my vehicle. Parts department helped me with some items identified during the inspection
I appreciated the work done on my vehicle however, Even though they did a Free Courtesy car wash ... It left white water spots all over my F-150 truck. I think other car wash places must use soft water to eliminate that problem. It would be appreciated if this problem could be corrected. 🤨
Amber was great. Appreciated and enjoyed her professionalism. Rhett was also very helpful. Would shop again.
Love the new pick up and delivery service. Will recommend of course to other. Thank you
The dealer took care of my needs as requested with no issues. I will return for future services.
Ken Garff always takes great care of our vehicles! They offer accurate work and very professional customer service.
Extremely slow service. Service advisor was kind of an arrogant perk. Didn't offer to clean my truck after they had it for almost a month.
Amazing service. Super reliable. Figured out how to find and finance the Bronco I wanted. Kris is the man I go to every time I need a new vehicle
Great service and friendly staff! They went the extra Mile to make my service comfortable.
Max es un excelente miembro de Ford en el área de servicio, es respetuoso, amable y responsable, al igual César Ortiz también es una exelente persona los recomiendo al 100%! Muchas gracias por su servicio!😉
My service Representative was Curtis Gunby. He helped me with everything. He’s amazing. He answered every question and made sure I was taken care of.
Excellent experience! John Boot was fantastic and very helpful. Did all that he promised and more. Thanks to him I am driving the truck I always wanted!
Thank you for making the process so easy. Paula was great to work with. Very happy with my new vehicle.
The pick up se vice is awesome to work with. They let you know when on the way. When things are completed. When they are in the way back. Easy peasy.
Ken Garff Ford has provided great service for me. They have fixed problems before they become a problem. Staff are very friendly and helpful. And above all they are honest.
I have went to several dealership and not one had good customer service. Ken Garf really did listen and kept professional with customer service. They do really listen to the customer. I got the vehicle I need and enjoying the ride. Thank you Ken Garf
I haven't interacted with them a lot but I'm very pleased with the truck that I bought from them 6 years ago as well as how easy they made it to get warranty work done on my truck. The valet service was so convenient.
The seller and finance guy were amazing and answered all of our questions and concerns.
Quick turnaround but cost too much for a small job. I would still recommend them.
I’m absolutely happy with the work and honesty of the team at Ken Garff Ford in American Fork
I want to tank Matt for his hard work and for explaining everything with detail and taking extra time to help me to understand the process of the work.
He’s very respectful and professional.
I absolutely recommend to go and get your maintenance services in there.
You can get cheaper in other places but you’ll get what I got half job so, I was doing my oil and filter changes in other places and I payed for everything but ... Read More DealerRater - Aug 27, 2026
Online Appointment made, Dropped vehicle off 4 hours early, Service Reception was prompt and very understanding. Dropped off on a Tuesday morning and vehicle was ready by Thursday late morning. Vehicle repair was done correctly.
Very helpful to work with issues and changes to my truck. Another satisfied customer here.
Mechanics and Service writer Jared is great they bend over backwards for you. they even will make a car possible for you if there takes longer.
The service is always good. If I need a oil change they will check inside and outside of the vehicle. Jared is always great to work with.
Hayden was great.. Very friendly and knowledgeable. I dropped off my car, and got it back right when they said it would be done. Highly recommend.
I loved working with this dealership. They had great communication and got everything done in a timely manner.
Quick service, good communication from the service department. Only criticism is that the truck sat out during a rain storm. It would have been nice to have a quick wash before giving it back but maybe they don’t do that anymore
Very happy with the dealership they helps a lot I recommend 100% the salesman is the best ask for Rich
Great job with the work, everyone was nice and communicated clearly. Only negative was it took a long time to do an oil change.
Ken Garff Ford takes care of you. Had some repairs after sales they got me in quick and resolved my issues. Great experience all around.
Had a good experience will be back with any issues. Max was great and had good communication.
Had a transfer case replacement needed. Parts had to come from Tennessee. Stars aligned and vehicle was done much sooner than expected. Took it on a road trip immediately and works great.
Service representatives were very professional but when I picked up my truck it was dirty inside and the person who drove it out was rude. Tossed my keys and walked off.
Matt was helpful in identifying the recalls relevant to .my F-150. He gave me an option to wait, return when the work was completed or provide a ride home to wait at no cost. I chose to wait. He gave me an estimated wait time. It turned out to be reasonably close. The paperwork was simple and I was on my way.
Ken Garff Ford they were very helpful, and good by giving us chance and opportunity to have a car with no hassle
Amber reached out to me once she realized I was pre-approved through capital one. She sent me a link to look at their inventory of the vehicles that I was interested in. She was quick and efficient. The whole process probably took about an hour and I was out of that place with a new vehicle.
Savannah is great, she’s the only one I’ll work with when it comes to helping me with my vehicle
My service was done very fast and I was informed about my vehicle throughout the process.
I get great service everytime I cone in. The employees are always attentive, kind and very helpful.
Melody was our Sales Manager and she was phenomenal. Plus Rhett helped with Financing and they made the perfect tean
Matt was great, I could tell he cared. Made for a much much better experience .
Jared is an excellent serviceman to work with. His attention to detail is outstanding. I would work with him again.
I always have a positive experience with this dealer and they continue to improve my experience.
We buy all our vehicles from Ken Garff. Sales and service are great. Becca in service is the best service advisor I’ve ever worked with.
Good dealership, and good work. They need improvement on their phone system, on-line tools, and communication.
Very professional. They were able to locate a problem with my car which was still under warranty. They are making sure that they fix the correct problem. Happy with their service and extra effort.
This is a top notch service dept. prompt answering of the phone. A reminder of appt . took care to listen and even did a recall while my f150 was in there.
I had a wonderful experience with this dealership. They were efficient in getting our van fixed quickly and kind during the process.
Jarred and the crew always do a great job. They are always very helpful and nice to deal with👍👍👍👍👍
This is a very professionally run dealership with several check-in desks or stations. They arranged for rides home and pick ups. You can monitor the repair progress on line. The representatives we courteous and knowledgeable.
Very polite, professional and helpful. The experience was painless and quick. I appreciate how everyone treated me
They’re easy to work with and the customer service has always been very good to follow up the service.
Rich was great and very helpful with picking out my car. Went on a test drive and he was knowledgeable and did a great job.
The service folks are great to work with. Friendly and knowledgeable. The only thing that can be a struggle is getting in touch with a human when you are trying to figure out what to schedule for. Otherwise if it is just basic service like an oil change working with the online scheduling is super simple.
Called service, problem was solved. Excellent response. This 15 w0rd minimum is silly. Checking out.
My wife and I bought a new F-150 two days ago. Amber Laursen and Ricky Chastain were both Smart, Knowledgeable, and professional. Straight shooters, no silly stuff. Loved working with them. The vibe in this dealership is friendly and helpful. Looking forward to this relationship long-term. Thanks Ken Garff Team
Your system of emailing when work is done and to pick up vehicle is not correct & sucks!
Whit (service manager) is fantastic to work with. Navigated entire warranty process and advocated for me. Techs are knowledgeable and thorough. I trust them with the most complicated repairs and drive past two other Ford dealers to get to this service center.
The service center is very customer centric and always looking for ways to make customers feel appreciated.
Very happy with Amber and Kellen ( sales)Very professional, a credit to the industry. They found my wife the perfect car. If you love your wife go see Amber and Kellen. - Jason Frampton
These guys communicated exactly what was happening and made the process easy from drop off to pick up.
I really like using their service department. They’ve been great to work with and always keep me updated on everything that is happening. I also enjoy the tracker that shows you what’s happening and price breakdown. The face to face service is always friendly as well!
Garff has always been professional and helpful for all our vehicle needs. We ordered a custom F350 pickup this spring, and took delivery this last week. Everything went smoothly, and I recommend them over the other dealerships in Utah for fair pricing and professionalism. Others seem to have less knowledgeable people doing sales, and can rarely answer even simple questions in some cases.
Excellent service from Savannah and Lindsay just as always from the two of them. They are awesome .
On price, it was fast and easy. What was presented on the web was accurate to the final price at the dealership. Everything worked well, although the actual final processing and checkout took quite some time. However, the salesman established from the outset that that would be the case, so he managed expectations well.
Becca Brown was great to work with, on a A/C issue I was having with my F150.
I've always been very happy, have bought and serviced multiple cars here. My latest experience, however, wasn't good. They eliminated my vehicle from a longstanding prepaid service package and then misquoted me for the one time service by $40. They should have grandfathered vehicles into that package that had been getting it for many years. I will be seeking out other dealer offers for that service.
Great experience, super relaxing and non threatening. Great experience! Thank you guys I really appreciate it
Jarred is a great adviser and makes it so I keep coming back. Ken Garff does a great job
Savannah is always so prompt to reply for our request for appointments. I feel she communicates well with the techs as well as us.
This dealer is the best, i had serious heat problems and they were able to fix problem and get me back on the road.
Ken Garff American Fork Ford is a great choice for your service and auto purchase needs.
Very friendly and attentive. Addressed all problems and communicated well during the process. My service rep, Whit, was great to work with.
They did great explained things well and the wait time was less then expected all good things.
This dealership has always been very helpful in getting my truck serviced. Sometimes going above and beyond to get things right
They found the problem, ordered the parts required to fix it and replaced the defective part quickly.
The salesman was not pushy. He was. Helpful in our selection. He tried very hard to find the vehicle that we wanted and worked to get us a price we could deal with.
V e r y h e l p f u l a n d k i n d
Great communication. Good amenities. Fair estimates. They recommended several items that seemed appropriate for the age of the truck
I’ve been taking my truck to Ken Garff Ford for over ten years now and have always been very pleased with the work and the service.
It was a great experience overall. John Boot was a very fair salesperson, and I enjoyed the entire process with him.
Curtis was very helpful helping me get my truck fixed In a timely manner. I would recommend Ken garff ford.
It has the best service it work fast and the advisor are respectful I recommend it to my friends and family
The customer service people were great about explaining what was going to happen and when to expect my car. I love the complimentary uber shuttle service!
The process was very simple. I had issues with my car. I took it to the dealer. They checked it. They told me it's under warranty. Within three business days, the car was fixed and ready to go.
We had them perform an oil change and other simple repair. It was completed on time and the work was professionally performed.
Paula, César, and Kevin were all so amazing and attentive! They were so friendly and kind which made the process feel quick and easy! They deserve 5+ stars for their amazing service!