Customer Testimonials

I would leave a NEGATIVE star if that was possible. My daughter bought a car from them in February 2025. She is a young mother of 4 with 3 jobs and a husband working 2 jobs. She drove all the way to this HORRIBLE dealership from Carson City NV to purchase what she thought was a reliable car. Here it is June 2025 just over 4 months since she bought it and it needs a new engine! She took it to the Audi dealer here in Reno, NV and was told it would cost her 32K double plus what she purchased it for. I know it ... Read More

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DealerRater - Jun 16, 2025

I would leave a NEGATIVE star if that was possible. My daughter bought a car from them in February 2025. She is a young mother of 4 with 3 jobs and a husband working 2 jobs. She drove all the way to this HORRIBLE dealership from Carson City NV to purchase what she thought was a reliable car. Here it is June 2025 just over 4 months since she bought it and it needs a new engine! She took it to the Audi dealer here in Reno, NV and was told it would cost her 32K double plus what she purchased it for. I know it is buyer beware, however as a so-called reputable dealership they should have helped in some way. This dealership is worse than the buy here pay here guys, this is supposed to be a dealership that is trustworthy and has a good reputation. It is not trustworthy or honest! They are thieves, xxxxxxxx and liars to put it plainly!! I know dealers are pretty much liars no matter where they are, however, this is the worst case I have seen. This dealer wouldn't even talk to her 4 months after the sale. It was here you go and hope it works, even though they KNEW it was garbage and going to leave her and her children stranded, and it did just that!!! The said they did a 118-point inspection, the heck they did, or they would have found the rings to be shot!! Now she has a loan on a piece of xxxx (xxx), has to either get a new engine put in or run it until it no longer does then try to trade it in and finance the upside-down portion and not get another xxx. This is going to be an uphill battle since she was counting on this vehicle to last at least 3 years (building her credit) then trade it in. Now they will have to use their next year's tax return to replace a vehicle that may not even make it till then. This dealership should be ashamed and want to help. Instead, it is too bad, so sad go pound sand. They told my daughter that if they knew they would have sold it at auction, they knew they just wanted the $$$$ like everyone these days only out for themselves!! My daughter filed a complaint with BBB, AG and District attorney, not that it will do any good. Bad reviews and word of mouth is the only thing going to phase them. If that even does, since they are such a dishonest, lying company nothing will bother them. I hope one of them has this happen to someone in their family. A dishonest, lying company takes them to the cleaners! SHAME ON YOU AND THE DEALERSHIP!!!

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Whit in Service was beyond exceptional! He handled a very difficult situation with understanding, compassion and with a sense of respect in a very tough situation. He went above and beyond to make sure my truck was repaired in a timely manner and that it was up to my satisfaction! He stayed in communication the entire time! Whit is honestly the best service advisor I’ve ever dealt with!

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I ordered a Mustang and after delays out of their control, I really thought the buying experience would flip the experience around. It didn't. My special ordered car had nearly 30 miles on it at time of pick up, yet my paperwork said 5. The PDI took a week to complete, well, it likely didn't. The salesperson had told me they would let me know when it was ready, they didn't. I wasn't notified until I asked how much longer the PDI was going to take. Upon arrival I learned of a lost key. Then in finance, I ... Read More

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DealerRater - Oct 10, 2024

I ordered a Mustang and after delays out of their control, I really thought the buying experience would flip the experience around. It didn't. My special ordered car had nearly 30 miles on it at time of pick up, yet my paperwork said 5. The PDI took a week to complete, well, it likely didn't. The salesperson had told me they would let me know when it was ready, they didn't. I wasn't notified until I asked how much longer the PDI was going to take. Upon arrival I learned of a lost key. Then in finance, I was forced to pay $150 for an oil change package, trust me, i'm never coming back I told him and I was told it was company policy that it had to be purchased. We settled on me getting $150 of some sort of "parts credit". Upon leaving was when I realized the miles on the car and the terrible wash. Brand new car looked like it sat in a field then was hosed off and got some tire spray on it. I couldn't discuss any of this because my original salesperson passed the deal over to someone else. This guy was told by me that I was brand new to the Ford brand and the second I walked out the door, he went the opposite direction of me and the car. Zero assistance on how to work anything within the car or info regarding the car. We are over 3 weeks now, I was told I would get a check for my refund on the $150 and still no check or replacement key with no communication back to me in quite a while. Communication is a failure at this dealership, time to change the "we hear you" ads to something else.

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I’ve read through several good reviews, and am sad to have experienced the complete opposite. In the past year, my car has been a mess. I went into Ford, and they diagnosed the issue and had it fixed. $6,000 later, the issue was supposedly fixed. It required me to change my whole engine, which is no little feat. I’ve also had other fixtures made that they have done in addition after one thing is “fixed.” To this day, my car is still having issues. The engine light turns on constantly. I recently went in to the dealership, and was ... Read More

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DealerRater - Sep 5, 2024

I’ve read through several good reviews, and am sad to have experienced the complete opposite. In the past year, my car has been a mess. I went into Ford, and they diagnosed the issue and had it fixed. $6,000 later, the issue was supposedly fixed. It required me to change my whole engine, which is no little feat. I’ve also had other fixtures made that they have done in addition after one thing is “fixed.” To this day, my car is still having issues. The engine light turns on constantly. I recently went in to the dealership, and was made to seem like I made the mistake for fixing the issue that FORD recommended for me to do and fix. Am I the mechanic that diagnoses? This is why I took the car to them. I am sad, because Ford will not hear me out about the issues. They defend the company, and won’t hear out the customer. I know I am one in a million, but this is a car of their brand. To this day, I am getting calls of when my car will be fixed. Not even an apology for misdiagnosing the car. It’s just odd that whatever they fixed in the past is my fault, and now they want to fix something that has already been fixed already. I am not one to leave reviews, but this is so unfortunate. I am trying to do all I can to fix my car (Ford loyalty?), and instead I am caught paying and paying for car fixtures. We are all trying to live and pay for other things.

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I took my F350 in for an oil change and it’s 50k mile service. Both were prepaid Ford plans. During my evaluation they pointed out several things that ‘needed’ to be fixed or replaced. Air filter, cabin filter, rear axle seal on the drive line, etc. I reminded them I had the extended warranty from Ford and to go ahead and get it all done. Well, when I went to pick it up I am not even sure they changed the oil in my truck! Didn’t do anything they said it ‘needed’ didn’t fill my Def ( included ... Read More

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DealerRater - Jul 31, 2024

I took my F350 in for an oil change and it’s 50k mile service. Both were prepaid Ford plans. During my evaluation they pointed out several things that ‘needed’ to be fixed or replaced. Air filter, cabin filter, rear axle seal on the drive line, etc. I reminded them I had the extended warranty from Ford and to go ahead and get it all done. Well, when I went to pick it up I am not even sure they changed the oil in my truck! Didn’t do anything they said it ‘needed’ didn’t fill my Def ( included with the service) didn’t rotate my tires, one of my windshield wipers was gone. This happened last time. I can buy Ford on A Plan but since all the dealers around here are so incompetent, I won’t be buying another Ford anytime soon. I talked with my neighbor about my frustrations. He has an F150 Lightning and he feels the same way. Pretty sad how these large dealerships don’t take care of you after the sale!

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After 8 calls in 2 weeks, I still have not received a call back in regards to my repairs or the oil leak they caused from being in their shop -

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Spencer the person that helped me was very thorough and polite. He communicated with me on exactly what was happening with my car.

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Seems much better than they used to be. Not sure if they adjusted their scheduling or what, but it used to be painful to drop off and pick up, the last 2 times I’ve been it was seamless.

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Curtis was very professional and nice to work with. I appreciate him taking his time to explain what needed to be done to my car and getting it fixed. All the updates he gave me set my mind at ease. I thank him very much and the dealership.

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My frustration is more centered on Ford than this specific dealership. My truck had the Ford death wobble which i reported very early on—probably within a few months of purchasing it. I was told that the truck had been checked and there was nothing wrong with it. I only learned very recently that it is a real and widely known condition in many Ford trucks. I don’t like being dismissed and left to drive an unsafe and potentially dangerous large vehicle. I had to pay for the repairs myself. The sad thing is in all other aspects, I ... Read More

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DealerRater - Aug 30, 2023

My frustration is more centered on Ford than this specific dealership. My truck had the Ford death wobble which i reported very early on—probably within a few months of purchasing it. I was told that the truck had been checked and there was nothing wrong with it. I only learned very recently that it is a real and widely known condition in many Ford trucks. I don’t like being dismissed and left to drive an unsafe and potentially dangerous large vehicle. I had to pay for the repairs myself. The sad thing is in all other aspects, I have loved this truck. I’ve received many compliments about it. Ford, please be accountable!

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My 2019 F-350 has been sitting in the service department at Ken Garff Ford in American Fork for 16 of the last 17 months. The first 7 months I can't say were necessarily their fault because of parts shortages. I needed an entire engine replaced and getting the motor from Ford took time. Getting the repairs covered under warranty also took time. Less than a month after getting my truck back with a "new" motor I was left stranded again with another engine that needs to be replaced and this time a turbo as well. For the last 10 months it has ... Read More

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DealerRater - Aug 23, 2023

My 2019 F-350 has been sitting in the service department at Ken Garff Ford in American Fork for 16 of the last 17 months. The first 7 months I can't say were necessarily their fault because of parts shortages. I needed an entire engine replaced and getting the motor from Ford took time. Getting the repairs covered under warranty also took time. Less than a month after getting my truck back with a "new" motor I was left stranded again with another engine that needs to be replaced and this time a turbo as well. For the last 10 months it has been story after story and excuse after excuse. We finally called Ford and they informed us that Ken Garff had not even tried to order parts or filed paperwork for the warranty repairs. At this point I don't know who to beleive or what repairs even need to be done. Everyone I talk to has a different story. What I do know is they want just shy of 10K to repair a truck with a brand new motor that they have had in their shop for 10 months. I have tried repeatedly to have a conversation with Ray Price. I have spent hours on hold (with the representative from Ford) waiting for someone from Ken Garf to answer my questions. Everyone I talk to has a different story. I am not being heard.

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I have tried to do business with Ken Garff American Fork several times, and whether it's sales or service, the experience has been bad. Very bad. I can't recommend going ANYWHERE else enough. Stay away and beware.

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Quick to get me in Quick to work on my truck $401 later Still didn’t fix the problem I feel ripped off

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Very respectful of my time. Service was completed very well under the allotted time. They tried to upsell some other services but were not forceful and they respected my choices.

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I scheduled an 8;45 am pick up, they came 20 minutes early and I wasn’t home yet. So I had to rush home. When they received my truck, the technician called and said he had the truck and would keep me posted. That was the last I ever heard from him. I was told that the service would take a half to a full day to complete. So I expected it back the same day. Nobody ever called. I called 5 times late afternoon with no answer and no retun call. The next morning I had an appointment at another shop to ... Read More

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DealerRater - Jul 16, 2023

I scheduled an 8;45 am pick up, they came 20 minutes early and I wasn’t home yet. So I had to rush home. When they received my truck, the technician called and said he had the truck and would keep me posted. That was the last I ever heard from him. I was told that the service would take a half to a full day to complete. So I expected it back the same day. Nobody ever called. I called 5 times late afternoon with no answer and no retun call. The next morning I had an appointment at another shop to put new shells on the truck. I missed that appointment. I finally got Karen to answer my call that morning and she went to talk to the tech and then called me back. She called back and said that he couldn’t find the blown speaker that I was complaining about. I told them that it was the rear passenger speaker. She told me the tech can’t find the problem but if I hear it again, put a piece of tape on the blown speaker and bring it back in. They then released my vehicle to me. I came to pick it up myself to get it to the other appointment. I could hear the distorted, blown speaker as I drove off the lot. Terrible communication, terrible service, nothing fixed on my truck.

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The good news is that I am very happy with the used 2020 Mustang GT350 I purchased from this dealership the end of April, 2023. I love the car. The BAD NEWS ABOUT THIS DEALERSHIP is what has happened since I purchased the car and paid Garff to have it shipped from Utah to my home in Tennessee. Over the past two months, I have made over 20 attempts to contact the pertinent people at the dealership by phone, text message and email regarding outstanding promises made to me at the time of sale that I relied on in good faith to make ... Read More

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DealerRater - Jul 15, 2023

The good news is that I am very happy with the used 2020 Mustang GT350 I purchased from this dealership the end of April, 2023. I love the car. The BAD NEWS ABOUT THIS DEALERSHIP is what has happened since I purchased the car and paid Garff to have it shipped from Utah to my home in Tennessee. Over the past two months, I have made over 20 attempts to contact the pertinent people at the dealership by phone, text message and email regarding outstanding promises made to me at the time of sale that I relied on in good faith to make my decision to purchase the car. As of this writing I have had ZERO RESPONSE regarding the biggest promise I relied on to buy the car from Garff. I am now fed up and feel the only course left for me is to warn other people of my experience with Garff Ford. I'll let people decide for themselves if they would rather avoid the grief and utter disappointment that I have experienced. The following is my email sent on July 7, 2023 to Sales Manager, Anthony Almanza and General Manager, Winston Bennion. As of this writing I have had no response from either person. "I am frustrated and extremely disappointed with the lack of response from you regarding my attempts to speak with you over the past month. I have left you countless messages via your staff and numerous voice mails. When I purchased the car Kevin Heath told me that: 1. The OEM GT350 car cover was in the trunk of the car. 2. The GT350 owner’s kit was in the trunk. 3. The jack and jack handle was in the trunk 4. A new set of tires was on the car. (Garff finally sent me a “Mustang” cover. I’m happy to have it but it is NOT the car cover I was promised.) Three weeks ago, I tracked down and spoke with the original owner of the car and he said all of the above items were in the trunk when he traded it in to iDriveUtah. I spoke with Austin at iDriveUtah.com who said when they sold the car to Garff all of the items were in the trunk. I was told MULTIPLE times by Preston, Maya and Kevin that the items were in the trunk and this was one of the important details that I took into consideration to make my decision to purchase the car. It appears that Preston, May and/or Kevin never took the minimal amount of time it would have taken to verify the items were in the trunk. I’m very disappointed especially regarding the owner’s kit, as it is unique to the car chassis number and is irreplaceable.. When I asked Keven about the condition of the tires prior to signing a deal on the car, he said, “we wanted to make sure the car was right so we slapped a new set of tires on it.” When I received the car in Tennessee (which is a whole other story) I noticed the tires were worn and definitely not new. I called Kevin and told him about the tires. He seemed shocked and upset when I questioned him about the tires and said, “I said I put new tires on the car?” He then claimed he never told me anything about new tires. When I reiterated this to you a month ago, Anthony, you said you would review the recordings that you make of all Garff’s phone calls. I’m assuming that the reason you have been avoiding me is you discovered the truth about Kevin's claim, you haven't reviewed the calls, or you’re hoping I’ll just go away and you’ll go on to your next car sale. I planned to pay cash for the car but Kevin said he could offer me a slightly lower price if I would do a “gentleman’s agreement” and pay the first several payments on a loan and THEN pay it off. I assumed that he and/or Garff would receive a commission on the loan. I kept my end of the gentleman’s agreement. I expect you and Garff to do the same. I want the new tires I was promised. I realize that the OEM car cover and owner’s kit may be a moot point. I can only assume that the thief who took the items needed a couple of bucks." In closing, let me be clear: I love the car. But I abhor being lied to. And that is what I feel happened to me at Garff. Sincerely, Jeff Chase

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Ken Garff American Fork Ford treated us great and went above expectations it was worth the 200plus mile drive.

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Jarred is always the best, keeps you informed, is very knowledgeable . Happy and a joy to talk with

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I went to this dealership because of my extended warranty. We waited 5 mos for parts and service was scheduled. They had my vehicle for a week to do the work with 0 updates. I called daily to see where we were at on getting work done. After work was completed I still haven’t received final paperwork. Overall I think they want to do good but customer service is near non existent except for Karen.

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Always professional, curious, and caring about my needs and timelines. Have recommended to family and friends!

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This dealership is soooo bad - especially when you consider how vocal they are about wanting to be a "5-Star" dealership! I've had them work on my F350 several times and every time it is a joke. The first time I went there I stood at the service desk for almost 5 minutes watching two employees talk to each other at one end of the desk and two others busy typing away at their work stations, too busy to notice me or to greet me. Something similar has happened two other times. If "Karen the Great" ... Read More

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DealerRater - Jun 3, 2023

This dealership is soooo bad - especially when you consider how vocal they are about wanting to be a "5-Star" dealership! I've had them work on my F350 several times and every time it is a joke. The first time I went there I stood at the service desk for almost 5 minutes watching two employees talk to each other at one end of the desk and two others busy typing away at their work stations, too busy to notice me or to greet me. Something similar has happened two other times. If "Karen the Great" is working at the service desk, you will get an immediate friendly greeting. She is the reason I gave a 2-star rating rather than a 1-star. She is great, but the service area falls apart without her leadership. On the next service call, they replaced a part that I had recently had another service provider replace. I told the person who did the vehicle intake that I had recently replaced the throttle body, but she forgot to tell the technician! When I asked to get the bad part back so that I could get the other provider to refund my money, Ken Garff told me that they technician had thrown the part away! (That's illegal.) To their credit, kind of, they did (not cheerfully) refund the cost of the part and installation after a couple of challenging calls with Tiffany who finally said, "I don't want to argue with you about it," at the end of our argument. By the way, their cost to install the throttle body was 3X the cost I paid at the other service provider! The tout themselves as being really good at technology, but they use their communications tools so ineffectively. The tech will walk around the outside of the vehicle while videoing but will be describing something under the hood! Their showroom is not put together very well. Take a look at the pile of junk they have in the NE corner where they have tires displayed. Their drink station is always out of stuff or the hot chocolate machine is broken. They said they had called an Uber for me, but then after waiting for 20 minutes and asking them what's up, they told me that they had forgotten to call the Uber! Savannah was helping me on one service call through text and she disappeared for over a week! Finally, she responds to my text asking what happened, and she responded, "I thought you were out of town!" Really? And that would stop you from texting me? That's why we have the technology so we can communicate without being face to face! it is a mad house when you drop your vehicle off in the mornings. Nobody there to direct traffic and people parking all over the place. Very little signage to tell you what to do. One time I took the truck in for a code I was getting and they told me that they were going to need to replace a part in the steering column and that it would cost $4000. I told them they were out of their minds. That was over two years ago and I haven't had a problem with it since. Another time they told me that it was going to be $4000 to replace the cracked plastic runners that the sun roof tracks on! Really? The last (and final) time that I had my truck serviced there, they brought it to the service bay for me to take and I found that it had mud splashed up all over the tire wells and the side of the truck. I asked the kid what happened and he shrugged. I told him that I need to have them clean it (they have a car wash right there) because it was clean when I brought it to them, and he told me he didn't have time and just ran away! When I talked to Tiffany about that, she said he was wrong to do that, "but we have 1 tech boy, and we should have five!" That shouldn't be the customer's problem. When you call, their IVR system instructions to "Press 1 for Spanish" are provided in English! 🙂

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My family has purchased some 50 vehicles from this dealership over the years. My father is a Ford retiree so all of us buy Ford. We are fortunate to get employee pricing. In April of 2021 my wife and I went in to buy a new F 250. We picked out the truck sat down to buy the vehicle and were informed multiple times after multiple questions that Ford Corporate was not honoring Employee Discounts due to the supply chain issues with vehicles. I knew this was not true as each Ford Dealer independently has the option to honor Employee Discounts or not. ... Read More

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DealerRater - May 29, 2023

My family has purchased some 50 vehicles from this dealership over the years. My father is a Ford retiree so all of us buy Ford. We are fortunate to get employee pricing. In April of 2021 my wife and I went in to buy a new F 250. We picked out the truck sat down to buy the vehicle and were informed multiple times after multiple questions that Ford Corporate was not honoring Employee Discounts due to the supply chain issues with vehicles. I knew this was not true as each Ford Dealer independently has the option to honor Employee Discounts or not. Ford Corporate does not dictate this. We walked out, called LHM Ford and a day or two later had a new truck at the employee discounts. I respect any dealers right to not honor employee pricing but not to have a sales manager lie directly to us to try to get a sale. In early 2021 I reserved a Bronco indicating Ken Garff AF as my preferred dealer. Although I tried to change the dealer I worked with on the Bronco it was not possible. I have waited for 2 years for the Bronco and have had some communication with Ken Garff. Most recently on Oct 27, 2022 when Ford asked us to confirm our reservations. I confirmed with Keegan hoping we would soon get the Bronco. I inquired this month about my order and they would not call me back. I looked at my account and found that Ken Garff had arbitrarily cancelled our Bronco order on March 28, 2023. I was not notified or called and neither Ford corporate or Garff will provide an explanation except to blame each other. I have no words to explain how poorly Ken Garff has treated us. Fortunately LHM Ford Provo has given us excellent service and we have since bought 3 vehicles from them and they are helping us with the Bronco. Sad that a once good dealership can treat long term customer so poorly.

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Excellent customer service and the service was promised on time.. Service agent was professional and friendly.

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Just needed emissions done on my car and they got me taken care of in 15 minutes and were super friendly!

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Appointment was easy to make and requested repairs were timely. Thorough and informative video summary of potential future repair.

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I have always had excellent service from this dealership and from the service department. Since I can’t see what takes place in the garage area, I have to assume they are preforming proper maintenance on my car. Two years ago I had problems with a Ford Dealership in Spanish Fork who claimed they had rotated the tires and changed the oil, etc but had not! They lost my business and I have told friends and family to avoid their dealership.

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Just a word of warning!!! To those who might be as ignorant as I was!! Do not buy anything other than a ford if your going to a ford dealership!! We went to Ken Garff Ford to look at some explorers before deciding whether we wanted to buy a kia telluride. While test driving a few explorers we noticed a Kia Telluride on the lot so we inquired about it. Turns out it was a brand new 2022 with only 240 miles on it. It had everything we wanted without having to wait for a special order. Unfortunately this is where ignorance ... Read More

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DealerRater - Feb 15, 2023

Just a word of warning!!! To those who might be as ignorant as I was!! Do not buy anything other than a ford if your going to a ford dealership!! We went to Ken Garff Ford to look at some explorers before deciding whether we wanted to buy a kia telluride. While test driving a few explorers we noticed a Kia Telluride on the lot so we inquired about it. Turns out it was a brand new 2022 with only 240 miles on it. It had everything we wanted without having to wait for a special order. Unfortunately this is where ignorance wasn't bliss. We drove the Kia and decided to purchase it under the premise that it would have the original 10 year 100,000 mile factory warranty. Exact words of our salesman Andrew Barnet. imagine our surprise when we were signing documents and was told that it only had a 3 year 36,000 mile warranty as it had two previous owners, this was confusing and frustrating as it only had 240 miles on it. Apparently dealerships are considered owners and it had been shipped to the previous owners which is why the miles were low. So under the pressure of the moment we were faced with the decision of purchasing the after market warranty which was an additional $3000 dollars we weren't expecting to spend. All Andrew could say was oops, sorry!!! To top it off Ken Garff Ford was neglectful in their certification of the vehicle by sending the car home with us without windshield wiper fluid. All though minor, it leads one to wonder what else they miss in the frenzy of selling vehicles for the almighty dollar. Whomever preps the car before taking it home also thought it would be a good idea to put the wrong kind of screws in for their license plate holder which almost ruined the machined threads that are inside the rear of the vehicle that need machined matching threaded bolts to fasten the license plate on.

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Great and excellent customer service. Courteous staff. Savannah is awesome, went above and beyond to ensure I was satisfied with the service rendered.

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Ken Garff Ford has shown that they truly care about their customers. I’ve had 2 great experiences, one with sales and one with service. I used to go to LHM but when my lease was expiring last year and I wanted to purchase the vehicle LHM gave me the run around for days. I realize they don’t get much for facilitating a lease buyout and it was evident no one wanted to waste their time with me. One call to Ken Garff and they said come on in. No hassle and they were more than happy to help. This ... Read More

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DealerRater - Feb 4, 2023

Ken Garff Ford has shown that they truly care about their customers. I’ve had 2 great experiences, one with sales and one with service. I used to go to LHM but when my lease was expiring last year and I wanted to purchase the vehicle LHM gave me the run around for days. I realize they don’t get much for facilitating a lease buyout and it was evident no one wanted to waste their time with me. One call to Ken Garff and they said come on in. No hassle and they were more than happy to help. This week the Phasers went out in my vehicle. Apparently a pretty common thing for my vehicle but VERY expensive repair. They could see my stress and were so kind in doing what they could to help me find some kind of program or campaign that could help. Turns out we had an extended warranty and it got covered. I realize they didn’t necessarily give me anything but I felt the sincerity in their desire to help me. Their service drive was extremely busy but when I walked in I was greeted immediately with a genuine smile and directed where to go to get checked in. They were well staffed so I could be helped right away. You know when you enter a busy establishment and the employees are eager to help or if you are a bother. Every single employee I interact with here was genuinely happy to help me. I will never buy from or take my cars anywhere else. It’s not the biggest Ford store in the valley but these guys got it right and I so appreciate how I’ve been treated here.

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I made an appointment, got there and the information given was incorrect. They made up for it by expediting what I needed to avoid multiple trips. So they performed well at the end. Car was return dirty because it snowed a lot. I wish the would have gobe the extra mile to clean it a little.

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They were efficient and thorough. I’ve asked three times to fix the dangeling cover over the oil pan but it still isn’t fixed.

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Always. trust Ken Garff Ford. I have been buying and servicing my trucks there for 20 years. They are always willing to make sure I get what I need and that my truck is in top shape.

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The salesman was easy to work with and was able to get the paperwork prepared quickly in conjunction with the finance folks. However, our brand new Transit failed on us the second day of driving and needed to have the solenoid pack replaced. We were with a rental truck for 6 weeks without any updates from the service department. Every time I called in, following the 3-4 weeks they had originally quoted us, I was told that the service rep wasn't working that day, or wasn't available. When I left messages either on the voice mail I was sent ... Read More

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DealerRater - Dec 12, 2022

The salesman was easy to work with and was able to get the paperwork prepared quickly in conjunction with the finance folks. However, our brand new Transit failed on us the second day of driving and needed to have the solenoid pack replaced. We were with a rental truck for 6 weeks without any updates from the service department. Every time I called in, following the 3-4 weeks they had originally quoted us, I was told that the service rep wasn't working that day, or wasn't available. When I left messages either on the voice mail I was sent to, or with a live person, my calls were not returned. I was told once that a service manager would get back to me, but they never did.

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There are times in life you are happy you are on the other side of the experience. 48 days my car was out of service. A newer car (32k miles) water pump went out, manufacturer defect. Cannot tell you the amount of lies that came out of the dealers mouth but 2 weeks ago I was fed-up. Zero offer of a loaner car, reimbursement for a rental etc. Another dealer ordered me the part and I couriered it to my dealer to be told they "couldn't" use the factory sealed part cause it was "my part". The &... Read More

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DealerRater - Dec 11, 2022

There are times in life you are happy you are on the other side of the experience. 48 days my car was out of service. A newer car (32k miles) water pump went out, manufacturer defect. Cannot tell you the amount of lies that came out of the dealers mouth but 2 weeks ago I was fed-up. Zero offer of a loaner car, reimbursement for a rental etc. Another dealer ordered me the part and I couriered it to my dealer to be told they "couldn't" use the factory sealed part cause it was "my part". The "jokes" continue but Friday I was able to get my fixed car back. Facinating a customer can get something done in 2 weeks a dealer is unable to do in 6 weeks. Ford Young in Ogden will never have my business again and I would advocate you to takes yours elsewhere. SHOUT OUT to Ken Garff in Amercian Fork for being so amazingly helpful and kind. You have a new customer for life.

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Great attention to detail from service team and excellent quality of work. Service leader was very experienced and helpful.

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I took my car in for a couple of factory recalls. They were great to work with. Got me in and out all things considered really quick. Would highly recommend them.

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I’m glad I reached out to this dealership for my service needs. The service department was very helpful and my vehicle fixed in record time. Great job!

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I reserved a Bronco in July 2020, and received it in July of 2022. Ford has a price protection program that ensures I pay the price I reserved the vehicle at, not todays current price. Ford waits for 45 days to make sure the name on the reservation, and the actual sale match, then send Ken Garff a check for the difference in the pricing to give to the customer. Ken Garff refuses to acknowledge this program exists, and has not returned any of my calls, or emails. If you have reserved/ordered a bronco, or any vehicle from them that qualifies for ... Read More

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DealerRater - Nov 16, 2022

I reserved a Bronco in July 2020, and received it in July of 2022. Ford has a price protection program that ensures I pay the price I reserved the vehicle at, not todays current price. Ford waits for 45 days to make sure the name on the reservation, and the actual sale match, then send Ken Garff a check for the difference in the pricing to give to the customer. Ken Garff refuses to acknowledge this program exists, and has not returned any of my calls, or emails. If you have reserved/ordered a bronco, or any vehicle from them that qualifies for price protection, they owe you money. In my case it is over $1200. They will copy and paste some generic response to this message acting like they have good customer service, when in fact, they have the worst customer service of any dealership I have dealt with. I have plenty of unanswered emails to prove this.

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Purchased two F350 worth $150,000 and they can't get my ford Protect refund completed. They owe me $3,150. They just want my money, after the sale costumer service sucks. It has been over a month and many tries by me to get my money. No luck so far. Had to call Ford HQ to hopefully get results.

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Curtis helped me with my extensive list of requests, including ending the service early when an emergency came in. Thank you Curtis!

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Garff has a problem with full transparency. A clean title doesn't always mean the car is "clean". After purchasing an auto from them, I found out the car had been in accident the year before with significant damage and air bag deployed. Seems a dealership with integrity makes sure the buyer knows the full history of a vehicle, not simply saying "you could have found that out". There are many dealerships, find one with a measure of integrity.

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I have tried contacting Rodney Peterson - Parts Manager & Ray Paddock twice by email & phone call and have never received a return call or email. I wanted help with my 2018 Ford Explorer XLT. I am now trying to get help from a different dealership.

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I’ve taken several of my vehicles here in the past for maintenance and oil changes. Normally have had a good experience. This time was very different. I called in for an appointment and the girl on the phone refused to listen. She booked for a time that didn’t work. Booked for only and oil change and I had requested more services. This was a new vehicle they hadn’t serviced before and she put it on the other vehicle I had on file. I showed up and they said the vehicle would be there for 3-4 hours. It ... Read More

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DealerRater - Oct 2, 2022

I’ve taken several of my vehicles here in the past for maintenance and oil changes. Normally have had a good experience. This time was very different. I called in for an appointment and the girl on the phone refused to listen. She booked for a time that didn’t work. Booked for only and oil change and I had requested more services. This was a new vehicle they hadn’t serviced before and she put it on the other vehicle I had on file. I showed up and they said the vehicle would be there for 3-4 hours. It was there for 2 1/2 days. They recommended a service I did not request and I asked not to have it done at this time and they proceeded to call in on my warranty to see if it was covered. When it wasn’t they then quoted me a ridiculous amount that another dealer across town said could do it for $2000 less. All this while they had not done any of the other work I requested. My vehicle sat in there shop for 1 1/2 days before the requested work was started and they would not cover a ride or a loaner vehicle while they had it for 2 1/2 days after the 3-4 hours time was quoted. They also kept my vehicle in a gravel or dirt lot over night and it was filthy when I picked it up. Very inconvenient and I’m taking my vehicles to Larry H. Miller across town from now on.

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Had a long wait and it seemed that all the workers were just standing around. Finally got someone to help me after 5-10 minutes of standing there. Person checking me in wasn’t friendly. Straight to the point. If I wasn’t getting recalls done I would have taken my business elsewhere. Asking him if I needed to take my car seat out so no one else would touch it he said that probably wasn’t necessary. When I got my car back car seats had been moved and not buckled back it correctly. Not sure if they were just ... Read More

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DealerRater - Sep 20, 2022

Had a long wait and it seemed that all the workers were just standing around. Finally got someone to help me after 5-10 minutes of standing there. Person checking me in wasn’t friendly. Straight to the point. If I wasn’t getting recalls done I would have taken my business elsewhere. Asking him if I needed to take my car seat out so no one else would touch it he said that probably wasn’t necessary. When I got my car back car seats had been moved and not buckled back it correctly. Not sure if they were just tossed aside and the buckle is now broken. I understand my car is the typical mom car but throwing the garbage on the car seats on the ground wasn’t necessary. I suggest having customer remove car seats themselves to ensure proper care and placement of them. Was told car would probably be done from noon-1pm. Went in and they hadn’t even started my car. Finally got a call my car was ready at 2:30pm. Glad I didn’t wait around.

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Very professional, thorough, as well as fast. Friendly staff and I was kept informed of what was needed. No effort to push work not needed. Reasonable prices for services provided. Will continue using Ken Garff.

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I have worked with a lot of Accessory guy and Bill is the best. He know his stuff, learned more about rims and tires that made me feel good about getting the right mix. Who ever is Bills boss he needs a raise😀.

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Ford F150 air conditioning stops working after 2 to 3 hours of driving. Took my truck in for this known issue where a TSB had been issued. The dealership could not replicate the problem, so they sent me home with a faulty air conditioning system, “ come back when it happens again“. Really? So you want me to go on another long trip only to discover the air condition doesn’t work, AGAIN It’s already difficult to make an appointment and to leave your vehicle for a day Compounded by a service department that is one inwilling to take the time to ... Read More

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DealerRater - Aug 9, 2022

Ford F150 air conditioning stops working after 2 to 3 hours of driving. Took my truck in for this known issue where a TSB had been issued. The dealership could not replicate the problem, so they sent me home with a faulty air conditioning system, “ come back when it happens again“. Really? So you want me to go on another long trip only to discover the air condition doesn’t work, AGAIN It’s already difficult to make an appointment and to leave your vehicle for a day Compounded by a service department that is one inwilling to take the time to research, diagnose and correct the problem. The service writer was courteous and friendly, no problem there, But very disappointing the service department overall.

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Professional and kind helpful.... Comfortable waiting room everything was great.. No hidden charges up front And the pop machine worked

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Very professional and helpful and always treated me well the call in to get an appointment is pretty tough

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Ken Garff Ford in American Fork is the best!!! The Service Department is very helpful and they all go to the extra mile to keep you informed on your vehicle status. Jarred is one of the best Service Writers I have ever worked with! Everyone in this dealership is so friendly and awesome. Karen was there to charge my dead cell phone! She is always so cheerful! This is the best dealership ever! I love to go in to see all my new friends!!! They all go above and beyond! Debbie is awesome in finance!!! I love to go visit ... Read More

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DealerRater - Jul 21, 2022

Ken Garff Ford in American Fork is the best!!! The Service Department is very helpful and they all go to the extra mile to keep you informed on your vehicle status. Jarred is one of the best Service Writers I have ever worked with! Everyone in this dealership is so friendly and awesome. Karen was there to charge my dead cell phone! She is always so cheerful! This is the best dealership ever! I love to go in to see all my new friends!!! They all go above and beyond! Debbie is awesome in finance!!! I love to go visit her! Seriously Everyone is there to help! Caden is our awesome salesman!!! I could list everyone in the dealership!!! They are all the very best!!!♥️

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It was quick and easy to check in and wait for my truck to get serviced. The facility was clean and comfortable.

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Worked with Spencer Shelton. Very professional and pleasant to work with worked me in to get my oil changed. Have a trip coming soon

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Explains everything in detail and keeps you informed on the service of your vehicle as they work on it. Very efficient and completes the work perfectly.

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So great to work with. Very accommodating and friendly. Take care of all our car needs.

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This place SUCKS!!! John Goodman was so rude to me!!! They had my vehicle 3 days, didn't call me and still didn't get fixed. I called to talk to management and they never called me back!!! I will never go here again!!! Terrible customer service!!! Dissatisfied customer!!!

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Had an appointment. When I arrived the service bay was full of cars and it was hard to tell where to go. As I finally found my way in the women I would suppose was some kind of greeter had head down and never spoke to me. All service writers had there heads down and no one acknowledged the people who had formed a line where even there. I wait almost 15 minutes before a service write helped me. The dealership was disorganized, confusing, and not very client friendly. Had to go back twice to pick up my car. First time ... Read More

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DealerRater - Jun 20, 2022

Had an appointment. When I arrived the service bay was full of cars and it was hard to tell where to go. As I finally found my way in the women I would suppose was some kind of greeter had head down and never spoke to me. All service writers had there heads down and no one acknowledged the people who had formed a line where even there. I wait almost 15 minutes before a service write helped me. The dealership was disorganized, confusing, and not very client friendly. Had to go back twice to pick up my car. First time no one could find the keys or an invoice. Overall this was not a good experience.

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The service department is top notch, trust them completely with my vehicle, I will never take it anywhere else.

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Excellant and efficient service! They were quick and detailed. Worth passing other dealerships to get to these guys.

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They do not honor their price quarantine. Shady dealership. Buyer beware! Would not recommend to anyone.

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Great service, they toke care of wife with no problems. Always like the car wash there.

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We are heading to Washington for my wife’s doctor appointment. Engine check light comes on and truck loses power. Pull into Ken Graffiti ford on. Friday morning hoping for a miracle so we can make the appointment. Kallen Fisks checks the computer code says catalictit converter blocked. Tell him my story how we really need to get Washington. He says if part in stock I will have you back on the road today. Man kept his word and I can’t thank him and your service department enough.

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Super fast getting me through the financing of my car, I couldn't believe it. Such a better experience than other places that I've dealt with. Thank you Ken Garff American Fork! Slade

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Literally the worst experience I have ever had with a car. AND ITS BRAND NEW. They sold me a lemon and are in now way trying to fix it. They wont return my calls, did not give us a rental after having our car for a week and did not fix 1 thing or do the oil change it was in there for. Now i cant get managers to even call me back about getting us a car because we are having FURTHER ISSUES. a completely bad transmission, the electrical system is messed up and it about smashed my kid in ... Read More

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DealerRater - Apr 27, 2022

Literally the worst experience I have ever had with a car. AND ITS BRAND NEW. They sold me a lemon and are in now way trying to fix it. They wont return my calls, did not give us a rental after having our car for a week and did not fix 1 thing or do the oil change it was in there for. Now i cant get managers to even call me back about getting us a car because we are having FURTHER ISSUES. a completely bad transmission, the electrical system is messed up and it about smashed my kid in the back gate cause the sensors dont work. Ive been reaching out for over a week now to get a car because we have nothing to drive and the last voicemail the service manager said "just call back we will get you a car if you need" yeah FALSE we are weeks later still driving the xxx that is UNSAFE ON THE ROAD. yet nobody seems to care I just keep leaving voicemails and reaching out anywhere i can. Guess ill have to go in there and see if face to face they will give a crap. (last time they didnt)

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They were able to get me on the schedule next day. Kept me informed during the repair. No surprises.

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Easy peasy. John Goodman is amazing!!! Checked in, got my car serviced to perfection, checked out. A very happy customer!!!

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This visit was for a recall, it was very quick and extremely easy. Thank you

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"We hear you?" More like we harass you. I called a month ago to inquiry about a truck they had on the lot for a friend of mine who requested not to give them her information if the truck wasn't available. They didn't have the truck and I thought that would be the end of it. Nope. Every day since then, they call my phone even though I haven't once answered their call or called them back. I AM NOT EVEN THE ONE BUYING THE TRUCK! It's been more than 30 days and I would ... Read More

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DealerRater - Apr 4, 2022

"We hear you?" More like we harass you. I called a month ago to inquiry about a truck they had on the lot for a friend of mine who requested not to give them her information if the truck wasn't available. They didn't have the truck and I thought that would be the end of it. Nope. Every day since then, they call my phone even though I haven't once answered their call or called them back. I AM NOT EVEN THE ONE BUYING THE TRUCK! It's been more than 30 days and I would figure they would get a hint by now I'm not going to answer and have zero interest in doing so.I've blocked their number but they call from new ones all the time. Get a clue! Seriously

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Excellent customer service and excellent work on my pickup truck. Love the on-site vehicle registration desk.

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I don't even know what to say at this point, I took my Ford Escape into Ford in American Fork because of an oil leak, my service writer was Spencer it was determined that the oil pan and valve cover was leaking and it would be like 2700 to fix so we went ahead and paid to have the work done, I bring the car home and noticed the next day a worse leak then we had before and so we looked under it and the leak was on the opposite side from where it was leaking before so I ... Read More

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DealerRater - Mar 23, 2022

I don't even know what to say at this point, I took my Ford Escape into Ford in American Fork because of an oil leak, my service writer was Spencer it was determined that the oil pan and valve cover was leaking and it would be like 2700 to fix so we went ahead and paid to have the work done, I bring the car home and noticed the next day a worse leak then we had before and so we looked under it and the leak was on the opposite side from where it was leaking before so I called Spencer at Ford and he told me to bring it in so we did, they determined that it was my transmission and rear main seal leaking and it would cost 4 to 5k to fix at this point I'm beyond frustrated, I asked why they didn't see this to begin with and Soencer said he didn't know, so we decided not to fix it and took it back Home, in the meantime I reached out to my friend who is a mechanic at Mazda in Murray who said to bring it in and he would look at it, within 10 minutes he knew exactly what the problem was, there is a big Crack in the oil pan and he can see no leak at the rear main seal or transmission so I called Ford and spoke to Spencer once again and told him they had cracked my oil pan and that is where the leak was coming from, he said he would have a manager ehich hasnt happened, how did they say it was the rear main seal when it is completely dry? I have been ripped off and no one will contact me, this is unacceptable and I'd never go here as the mechanics there know nothing.

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Excellent service every time. Accommodating and knowledgeable. Last appointment was exceptional and well timed. Five stars!

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Does not answer phones to properly communicate about repairs. Over charges for labor costs to make more money.

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We’ve purchased multiple vehicles from Ken Garff in the past and have had great experiences. However, we have had nothing but problems at the Ford dealership. From the pushy salesmen who made promises that he clearly didn’t have the authority to make to hiding problems with the car that were only revealed when taking it to a different Ken Garff dealer, I wouldn’t recommend buying here to any friends or family. The warranty they push as giving you peace of mind has only caused more headaches trying to actually use it. While they plaster “We hear you” ... Read More

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DealerRater - Feb 26, 2022

We’ve purchased multiple vehicles from Ken Garff in the past and have had great experiences. However, we have had nothing but problems at the Ford dealership. From the pushy salesmen who made promises that he clearly didn’t have the authority to make to hiding problems with the car that were only revealed when taking it to a different Ken Garff dealer, I wouldn’t recommend buying here to any friends or family. The warranty they push as giving you peace of mind has only caused more headaches trying to actually use it. While they plaster “We hear you” around the valley and all over their building, they don’t intend to do anything with the information you provide. They may hear, but they don’t listen.

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John Goodman was very professional, answered my questions and provided amazing service! Thank you John!!!

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Nikolas was my service representative. I explained that I had a service engine light come on. He said they would take a look, but that the diagnostic would be $99. When they checked out my truck, the light was no longer on. He said they still ran the diagnostic but nothing came up. And he didn’t charge me the $99. I thought he was a good rep who was genuinely courteous. I think I would go back to this dealership specifically because of his manner.

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Great service well done it was done quick, Thanks for getting it done so quick

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I just moved to Utah and I have to say.. it is a night and day difference … this was a very pleasant experience. They’re so organized and helpful. Curtis was wonderful from start to finish! I came in for an oil change, they sent me a vide of my car’s inspection while I’m waiting for my car… wow

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I have had my truck in the service department for three weeks now, and there is NO communication! I had 1 call in those 3 weeks, and I had to call them first. I have called several times to get an update, but no one calls me back! No one gives me updates. Curtis is always gone when I call, and his voice mail is full (I wonder why) so I cant even leave a message. This isn't the first time I've had Ken Garff service my fleet, and I have had a bad experience 3/4 of the time. Its worth ... Read More

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DealerRater - Feb 1, 2022

I have had my truck in the service department for three weeks now, and there is NO communication! I had 1 call in those 3 weeks, and I had to call them first. I have called several times to get an update, but no one calls me back! No one gives me updates. Curtis is always gone when I call, and his voice mail is full (I wonder why) so I cant even leave a message. This isn't the first time I've had Ken Garff service my fleet, and I have had a bad experience 3/4 of the time. Its worth driving to another dealer!

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Been dealing with electrical issues in my car for about 6 months. First visit in late August, they just told me nothing was wrong. Second visit in December, they replaced the battery (3rd battery in 18mo). Issue is still ongoing. Now nobody will return phone calls.

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Had an early morning appointment; 7:15 am. Pulled up to the Service bay at 7:06 am, a car was pulled into the bay by the service people just as I arrived. I then waited just over 10 minutes before I walked into the Service reception area, I was told to wait for someone to come out. It was 7:19 am when someone invited me back in to begin my service. There were many employees in the Reception and service bay the entire time. With that said, when I was serviced the service was exceptional. From start to finish I was kept informed and treated ... Read More

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DealerRater - Jan 27, 2022

Had an early morning appointment; 7:15 am. Pulled up to the Service bay at 7:06 am, a car was pulled into the bay by the service people just as I arrived. I then waited just over 10 minutes before I walked into the Service reception area, I was told to wait for someone to come out. It was 7:19 am when someone invited me back in to begin my service. There were many employees in the Reception and service bay the entire time. With that said, when I was serviced the service was exceptional. From start to finish I was kept informed and treated very well.

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Very pleasant to work with got the job done fast and on time like they promised

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Great job. Because of illnesses it took too long. Hope things change in future. Good luck.

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So far so good. The work they have done seems to be satisfactory. If it stands the Ted of time I will be happy.

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Caden was great to work with. He was prompt, kind, friendly and transparent. I wouldn't hesitate to recommend him.

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Service personnel were very professional and friendly. The service took considerably longer than originally anticipated. However, the work was done well and I would recommend the dealership to others.

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Great service. They are quick and through while. I like the final report they give you about other things in your vehicle that will be needing attention.

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Overall, good job. However, I dropped the truck off at 915 AM and it took until 5:30 PM to get the truck back. I would think that by scheduling my appointment three weeks in advance they could make it a priority to change my oil and perform the recall work within a few hours instead of me not having my truck the entire day and waiting till the end of the day to pick up my truck when it is inconvenient.. Second, on more than one occasion I have to ask for a car wash. When I purchased my oil change package, ... Read More

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DealerRater - Nov 12, 2021

Overall, good job. However, I dropped the truck off at 915 AM and it took until 5:30 PM to get the truck back. I would think that by scheduling my appointment three weeks in advance they could make it a priority to change my oil and perform the recall work within a few hours instead of me not having my truck the entire day and waiting till the end of the day to pick up my truck when it is inconvenient.. Second, on more than one occasion I have to ask for a car wash. When I purchased my oil change package, one of the selling points is a free car wash included in the purchase. On two occasions I have arrived to pick up my truck and it wasn't' washed. Fulfilling the promise if having my car washed when I show up and not having to ask for it would go a long way to showing me that they are serious about the details and giving five star service. Give five star service and I will give a five star review. Third, recall work was performed on my truck. However, there were a few parts they failed to reattach to the door. I had to reattach them on my own. Not necessarily a big deal, but they could do better on the details that would permit me to rate them five star.

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Dropped car off for a recall fix, 2 months later haven't heard a word. Won't return calls until after hours when they can't help you, if they return calls at all. Never once has there been an update to me for anything. They said they have 30 cars waiting but never contact you. Don't even know if they have ordered the part!!! The worst dealership I've ever been to and I've owned 17 vehicles!!!! WILL Never Do FORD AGAIN!!!!! Ive just spent 140$ on diagnostic and Ford is trying to tell me it needs 4-5,000 worth of work. ... Read More

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DealerRater - Nov 9, 2021

Dropped car off for a recall fix, 2 months later haven't heard a word. Won't return calls until after hours when they can't help you, if they return calls at all. Never once has there been an update to me for anything. They said they have 30 cars waiting but never contact you. Don't even know if they have ordered the part!!! The worst dealership I've ever been to and I've owned 17 vehicles!!!! WILL Never Do FORD AGAIN!!!!! Ive just spent 140$ on diagnostic and Ford is trying to tell me it needs 4-5,000 worth of work. I've had the car a year and the other reliable mehanic says IT DOES NOT NEED ANY OTHER WORK! DAM FORD!!!!!

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Really friendly dealership. They were helpful with my needs, answered all my questions and helped me find the right vehicle. First time buyer from this dealership.

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Just had my rear end rebuilt and Nick was helpful, friendly and easy to reach with additional questions I had.

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F250 broke down while on trip to Utah. Dealer gave my repair priority and had me on my way quickly.

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Taylor was excellent. Service was done on time which I appreciated. Price was ok. Online appointment was easy to use.

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Arrived before appointment time and was taken right in and completed fast with no problems

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I love going to this dealership as they are always fair and honest. My truck is always serviced properly I drive 75 minutes to get proper services on my truck. Thank you

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Very helpful and friendly. Went over and beyond to make sure my needs and concerns were met

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Started work before the service appointment time. Finished quickly and provided a video report on the inspection

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Very attentive and took time to understand my needs. Made my experience a good one.

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Ken Garff is amazing. My daughters fiancé purchased his 2nd car from them, and it had unexpected problems. The company from the CEO to the managers to the service personal all stood behind us and made sure we were properly taken care of. For the whole company, the words "they have our back" was completely true. What stood out is that they absolutely care about their customer base. 10 stars if I could. You can trust your transportation needs to this company knowing that they know customers are number one.

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Awesome! Way better than lhmiller Ford draper. Thoroughly diagnosed and replaced as expected. Timeline was appropriate as well. Jarred was fantastic

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It all happened so quickly. I got my car back a day earlier than I was supposed to. Something was lose in my car when I left and I came right back and they had it tight and I was back on the road if 15 minutes.

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Had an appointment and still took 2 hours for an oil change.when it was complete, car sat in the parking lot, no one advised it was complete

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